# Plans and limits

> FloorLine's plans and prices, what each plan's limits are, which features come with each plan, add-ons, the free trial, and read-only mode.

Source: https://docs.floorlinehq.com/start/plans/ (updated 2026-10-15)

FloorLine has four plans: Free, Basic, Mid, and High. This page lists what each costs, its limits, and its features. The shop's owner chooses and changes the plan on the Billing page; see [Billing](https://docs.floorlinehq.com/account/billing/).

## Prices

Prices are in US dollars. Quarterly billing is about 8% off monthly. Annual billing costs 10 times the monthly price, so 2 months are free.

| Plan | Monthly | Quarterly | Annual | Made for |
| --- | --- | --- | --- | --- |
| **Free** | $0 | $0 | $0 | Trying FloorLine, or one line in a bigger plant |
| **Basic** | $39 | $108 | $390 | A 5–10 person job shop replacing the whiteboard |
| **Mid** | $99 | $273 | $990 | A 10–50 person shop with a manager layer |
| **High** | $249 | $689 | $2,490 | A 50–250 person plant with office and floor staff |

More than 250 users, or need custom terms? Email [contact@floorlinehq.com](mailto:contact@floorlinehq.com) for a quote.

## Limits

| | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Users (all roles) | 3 | 10 | 50 | 250 |
| Stations, each with one tablet | 3 | 5 | 25 | Unlimited |
| Active work orders | 50 | Unlimited | Unlimited | Unlimited |
| File storage | None | 2 GB | 20 GB | 100 GB |
| History retention | 90 days | 1 year | 3 years | Unlimited |

- **Users:** every person counts, whatever their role: the owner, admins, managers, and every operator. Pending invites count too. Deactivated users don't. Admins aren't capped separately.
- **Stations:** each active station uses one of your plan's stations, and its one tablet comes with it, so tablets don't count separately. Archived stations don't count.
- **Active work orders:** on Free, open, in-progress, and on-hold orders count. At 50 you can't create or reopen an order until you complete or cancel one. Orders already out are never affected.
- **File storage:** room for operation instructions, images, logos, and quality-check photos you upload. When it's full, uploads stop until you free some or add storage.
- **History retention:** how long the audit log keeps its entries, by your plan.

Limits stop you from adding more. They don't turn off anything already set up, and they never stop work on the floor.

## Features by plan

✓ means the plan includes it. Each plan includes everything in the plans to its left.

### Users and access

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Admins, managers, and operators | ✓ | ✓ | ✓ | ✓ |
| Operator PIN sign-in on the tablet | ✓ | ✓ | ✓ | ✓ |
| Choose which operators can use each station | — | — | ✓ | ✓ |
| Single sign-on (Google, Microsoft) for admins and managers | — | — | — | Coming soon |

### Floor and work orders

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Work orders, Live view, and barcode scanning | ✓ | ✓ | ✓ | ✓ |
| Printable travelers with barcodes | ✓ | ✓ | ✓ | ✓ |
| Installable floor app for tablets and phones, with camera scanning | ✓ | ✓ | ✓ | ✓ |
| Floor app keeps working offline and catches up when it reconnects | ✓ | ✓ | ✓ | ✓ |
| Native iPad and Android app | Coming soon | Coming soon | Coming soon | Coming soon |
| Holds and late-order alerts | — | ✓ | ✓ | ✓ |
| Operation instructions and files on the tablet | — | ✓ | ✓ | ✓ |
| Throughput on routing steps | — | — | ✓ | ✓ |
| Planning calendar | — | — | ✓ | ✓ |
| "When can we ship it?" dates for new orders | — | — | ✓ | ✓ |
| Waste and scrap reporting | — | — | ✓ | ✓ |
| Reporting finished units before the order is done | — | — | ✓ | ✓ |
| Quality checklists on routing steps | — | — | ✓ | ✓ |
| Downtime reasons, scheduled downtime, and OEE | — | — | ✓ | ✓ |
| Multiple locations, each with its own hours | — | — | — | ✓ |

### Inventory and orders

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Items with routings and operations | ✓ | ✓ | ✓ | ✓ |
| Inventory: made or purchased, SKUs, units, stock on hand, min and max | — | ✓ | ✓ | ✓ |
| Bills of materials, with materials used automatically as jobs move | — | ✓ | ✓ | ✓ |
| Stock forecast and Replenishment | — | ✓ | ✓ | ✓ |
| Shipping and receiving: purchase and delivery orders, vendors and customers | — | ✓ | ✓ | ✓ |
| Sales orders, with delivery orders and work orders made for you | — | ✓ | ✓ | ✓ |
| MRP: planned orders across bill-of-materials levels | — | — | ✓ | ✓ |
| Sales orders planned down every bill-of-materials level | — | — | ✓ | ✓ |
| Lot and serial number tracking | — | — | ✓ | ✓ |
| Stock by location, with transfer orders | — | — | — | ✓ |

### Reports and data

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| CSV export | ✓ | ✓ | ✓ | ✓ |
| Daily summary email | — | ✓ | ✓ | ✓ |
| Analytics (the Dashboard) | — | — | ✓ | ✓ |
| Scheduled email reports | — | — | ✓ | ✓ |
| CSV import (import from spreadsheets) | — | — | ✓ | ✓ |
| Audit log | — | — | ✓ | ✓ |

### Integrations

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| QuickBooks and Shopify sync | — | — | — | Coming soon |
| REST API and webhooks | — | — | — | Coming soon |

### Branding and domain

| Feature | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Your own address (`yourshop.floorlinehq.com`) | ✓ | ✓ | ✓ | ✓ |
| Your shop logo on the app, the floor screen, travelers, and emails | — | ✓ | ✓ | ✓ |
| Custom domain | — | — | ✓ | ✓ |

A custom domain needs a **paid** Mid or High plan: during the free trial, add a card and choose Mid or High first (the trial's remaining days carry over). See [Custom domain](https://docs.floorlinehq.com/setup/shop-settings/#custom-domain).

### Support

| | Free | Basic | Mid | High |
| --- | --- | --- | --- | --- |
| Help docs | ✓ | ✓ | ✓ | ✓ |
| Email support response | — | 2 business days | 1 business day | Same business day |
| Onboarding call | — | — | — | ✓ |

### When a feature isn't on your plan

Pages and settings for features your plan doesn't include still show in the app, with a note saying which plan has them. When a shop moves to a smaller plan, what it set up for those features is kept, not deleted. It comes back if the shop moves up again. For example, an item's stock settings stay saved below Basic, and a station's operator list stays saved below Mid (the station is then open to all operators).

## The free trial

Every new shop starts with a **14-day trial of the Mid plan**. No credit card is needed.

- During the trial, the shop has everything on Mid, with Mid's limits.
- The owner can pick a paid plan any time. If more than two days of the trial are left, they carry over: billing starts when the trial would have ended.
- If no plan is picked by the end of the trial, the shop moves to **Free**. Nothing is deleted, but Free's limits and features apply from then on.

## Add-ons

On **Basic** and **Mid**, the owner can buy extra capacity instead of moving up a whole plan. Add-ons are billed on the same cycle as the plan, with the same quarterly and annual discounts. Free and High don't have add-ons: Free moves up to Basic, and High already has unlimited stations.

| Add-on | Basic | Mid |
| --- | --- | --- |
| Extra users | $7.50/month per 5 users, up to 8 bundles (40 users) | $12.50/month per 10 users, up to 20 bundles (200 users) |
| Extra stations, each with its tablet | $2/month each, up to 20 | $1.50/month each, up to 75 |
| Extra file storage | $5/month per 25 GB, up to 40 blocks (1 TB) | $5/month per 25 GB, up to 40 blocks (1 TB) |

Quarterly and annual prices:

| Add-on | Basic quarterly | Basic annual | Mid quarterly | Mid annual |
| --- | --- | --- | --- | --- |
| Extra users | $20.70 per 5 | $75 per 5 | $34.50 per 10 | $125 per 10 |
| Extra stations | $5.52 each | $20 each | $4.14 each | $15 each |
| Extra file storage | $13.80 per 25 GB | $50 per 25 GB | $13.80 per 25 GB | $50 per 25 GB |

You can't remove add-ons below what you're using: deactivate users or archive stations first, and keep your files within the storage you'd have left. When you change plans, FloorLine keeps the add-ons that still make sense. See [Billing](https://docs.floorlinehq.com/account/billing/).

## Changing plans

- A **higher plan**, or the same plan on a longer cycle, starts right away.
- A **lower plan**, or a shorter cycle, starts at the end of the current billing period. Until then, you keep what you have, and the Billing page says when the change happens.
- During the trial, any change starts right away.

See [Billing](https://docs.floorlinehq.com/account/billing/) for the steps.

## Failed payments and read-only mode

If a payment fails, the shop has a **7-day grace period**. The owner gets an email for each failed payment, a reminder on the last day, and a banner in the app: "Your last payment failed. Update your card to keep your plan; the shop turns read-only after the grace period."

If the payment still isn't made after 7 days, the shop becomes **read-only**. Everyone sees a banner: "This shop is read-only because a payment is overdue. You can still see everything; changes are paused until the owner updates the payment."

While the shop is read-only:

- Everyone can still sign in and see everything.
- **The floor keeps working.** Operators sign in on the tablets and start, stop, and complete steps as usual.
- The owner can still manage billing and update the payment.
- Things that free up room or protect the shop still work: completing or canceling work orders, deactivating users, revoking tablets, canceling invites, and archiving stations. Everyone can still change their own password and PIN.
- Other changes are paused, like adding users or stations, editing items, and creating orders.

Nothing is deleted. Once the payment goes through, the shop is back to normal right away, and the owner gets an email saying so.

**Note:**
  While a shop is read-only, it has the Free plan's features and limits. What it set up on its paid plan is kept and comes back once the payment goes through.

## Related

- [Billing](https://docs.floorlinehq.com/account/billing/)
- [Users and roles](https://docs.floorlinehq.com/setup/users/)
- [Set up stations](https://docs.floorlinehq.com/setup/stations/)
- [Glossary](https://docs.floorlinehq.com/help/glossary/)