# Shop settings

> Set your shop's name, time zone and hours, logo, downtime reasons, scheduled email reports, job costing rates, and locations, or delete the shop.

Source: https://docs.floorlinehq.com/setup/shop-settings/ (updated 2026-10-16)

Shop settings hold what applies to the whole shop: its name, the hours it works, its logo, the reasons a station can be down, the reports emailed each week or month, the labor and station rates for job costing, (on High) its locations, and, for the owner, deleting the shop. Only admins can open this page, the owner included. Go to **Settings → Shop settings**.

*Screenshot: The Shop settings page, with the shop name, web address, time zone, and hours of operation*

The page has two kinds of sections:

- **Shop** and **Hours of operation** are one form. Change them, then choose **Save settings** at the bottom of that form.
- **Logo**, **Custom domain**, **Scheduled reports**, **Downtime reasons**, **Locations**, **TV screens**, and **Delete this shop** save on their own, as soon as you make each change. **Job costing** has its own **Save rates** button.

## Change the shop name

The shop name shows in the app's header, on the floor screen, on travelers, and in emails.

1. Go to **Settings → Shop settings**.

2. Type the new name in **Shop name** (2 to 80 characters).

3. Choose **Save settings**.

The **Web address** next to it (like `acme.floorlinehq.com`) is your shop's address. The address can't be changed, so bookmarks, tablets, and emailed links keep working.

*Screenshot: Shop settings for a new shop, Acme Machining, before anything has been changed*

## Set the time zone and hours of operation

*(Mid plan and up)*

The time zone and hours say when your shop works. FloorLine uses them to:

- schedule work only in open hours on the [planning calendar](https://docs.floorlinehq.com/floor/planning/);
- send the [daily summary](https://docs.floorlinehq.com/reports/daily-summary/) at 6 a.m. your time on days you're open, about the last day you were open;
- send [scheduled reports](#set-up-scheduled-email-reports) at the hour you pick, in your time;
- start the dashboard's days at your local midnight.

1. Go to **Settings → Shop settings**.

2. Under **Hours of operation**, pick your **Time zone**. If the computer you're on is in the shop's time zone, choose **Use this computer's** to fill it in.

3. In the hours table, tick **Open** for each day the shop works, and set **From** and **To**. Untick a day to mark it **Closed**. Weekends are in the table too.

4. Choose **Save settings**.

- A new shop starts on Central time (America/Chicago), open Monday to Friday, 8 to 5. Set yours during the trial.
- The closing time has to be after the opening time on the same day. Overnight shifts aren't supported yet.
- Below Mid this section shows an upgrade prompt. The time zone and hours already saved stay as they are.
- On High, a location can keep its own time zone and hours. See [Locations](https://docs.floorlinehq.com/setup/locations/).

## Add your logo

*(Basic plan and up)*

Your logo shows on the app's header and the floor screen, prints on travelers, and appears at the top of the daily summary email and on the order status page you can share with customers.

1. Go to **Settings → Shop settings** and find **Logo**.

2. Choose **Upload a logo** and pick the file. It saves right away.

3. To change it later, choose **Replace logo**. To take it off, choose **Remove**.

*Screenshot: The Logo section of Shop settings, showing the current logo with Replace logo and Remove*

The logo has to print on a traveler, so it must be:

- a **PNG or JPEG** file, ideally on a white or clear background;
- under **2 MB**, and at most **2000 pixels** on a side.

If FloorLine says "That image can't be printed on travelers: it may be damaged", open the image in any editor, save it again as a PNG or JPEG, and upload that copy. The logo counts toward your shop's file storage.

## Set up downtime reasons

*(Mid plan and up)*

Downtime reasons are what an operator picks on the tablet when their station goes down. The dashboard adds up downtime by reason and counts it against each station's OEE. A shop starts with seven reasons: Breakdown, Waiting on material, Setup or changeover, Maintenance, No operator, Quality problem, and Other.

1. Go to **Settings → Shop settings** and find **Downtime reasons**.

2. To add a reason, type it in **New reason** and choose **Add reason**.

3. To rename one, choose **Rename**, change the name, and choose **Save**.

4. To stop offering one, choose **Archive**. Archived reasons are under **Archived reasons**, each with **Restore**.

*Screenshot: The Downtime reasons section, listing the reasons with Rename and Archive, and the New reason field*

- Active reason names must be different from each other (ignoring capitals). A shop can have up to 50.
- Archiving a reason keeps its history on the dashboard.
- Planned stops like a weekly cleaning aren't reasons: schedule them on each station. See [Set up stations](https://docs.floorlinehq.com/setup/stations/#schedule-downtime) and [Downtime and OEE](https://docs.floorlinehq.com/floor/downtime-oee/).

## Set up scheduled email reports

*(Mid plan and up)*

A scheduled report emails the dashboard's numbers for the week or month just ended to the people you pick: steps and orders finished compared with the period before, the on-time rate, each station's and each person's efficiency, and what's late.

1. Go to **Settings → Shop settings** and find **Scheduled reports**.

2. Choose **Add a report**.

3. Give it a **Name**.

4. Under **How often**, pick **Weekly: the 7 days before** or **Monthly: the month before**.

5. For a weekly report, pick the **Day** it goes out. A monthly report goes out on the 1st of each month.

6. Pick the **Time**. Times are in the shop's time zone. A new report starts at 7 a.m.

7. On High with several locations, pick the **Location**: **The whole shop** or one location.

8. Under **Send it to**, tick each person who should get it.

9. Choose **Preview** to see the email as it would go out today, then **Save**.

*Screenshot: The Scheduled reports section with a weekly and a monthly report, each with Preview, Edit, and Delete*

Each report in the list shows when it goes out, the next day it will, and who gets it. From the list:

- **Preview** shows the email as it would go out today, with your name in the greeting. On a saved report, **Email it to me** sends you a test copy.
- **Edit** changes the report.
- **Delete** asks you to confirm in the row (**Delete** the report, or **Keep it**).

Rules:

- Reports go to admins and managers who are active, have an email, and have set a password. If you don't see someone, check their status on the [Users page](https://docs.floorlinehq.com/setup/users/).
- If someone on a report is deactivated or is no longer an admin or manager, they stop getting it.
- A shop can have up to 20 reports.
- The demo shop doesn't send email, but you can preview its reports.

## Locations

*(High plan)*

The **Locations** section lists the plants or buildings your shop works in. Each station is at one location, and a location can keep its own time zone and hours. See [Locations](https://docs.floorlinehq.com/setup/locations/) for how to add them and what they change.

## Job costing

*(Mid plan and up)*

The shop's labor rate, what an hour at each station costs beyond labor, and labor rates for people paid differently, all in dollars an hour. Change them and choose **Save rates**. See [Job costing](https://docs.floorlinehq.com/reports/job-costing/).

## TV screens

Make a link that shows the live board on a TV with nobody signed in, one per screen, and turn any of them off here. Each link is shown once when it's made, so copy it then. See [Put it on a TV](https://docs.floorlinehq.com/floor/live-view/#put-it-on-a-tv) for the steps.

## Custom domain

*(Mid plan and up)*

Open FloorLine at your own address, like `floor.yourshop.com`, as well as `yourshop.floorlinehq.com`. You need a domain you own and access to its DNS settings (at your registrar, or a host like Cloudflare or GoDaddy).

A custom domain comes with a **paid** Mid or High plan. During the free trial, the owner first adds a card and chooses Mid or High on the [Billing page](https://docs.floorlinehq.com/account/billing/); the rest of the trial carries over, so nothing is charged until it ends.

### Connect your domain

1. Go to **Settings → Shop settings** and find **Custom domain**.

2. Type the address under **Address** and choose **Connect domain**. Use a subdomain, like `floor.yourshop.com`: a domain on its own (`yourshop.com`) can't point at FloorLine.

3. FloorLine lists the DNS records to add. Add each one where your domain's DNS is managed, copying the **Name** and **Value** with the copy buttons:

   | Type | What it's for |
   | --- | --- |
   | **CNAME** | Sends the address to FloorLine. Its value is `customers.floorlinehq.com`. |
   | **TXT** | Shows the address is yours. |

   Sometimes a second TXT record is listed for the certificate; add it too.

4. Wait. FloorLine checks the records and sets up the address's certificate by itself, usually within an hour, though DNS changes can take a few hours to reach everyone. The status says **Waiting for its DNS records** until then, and **Live** once it's ready. **Check now** looks again right away.

**Tip:**
If your DNS is on Cloudflare, set the CNAME record to **DNS only** (grey cloud), not proxied.

### Once it's live

- **Open it** opens the shop at its new address. Your team signs in there with the same email and password; each address remembers its own sign-in.
- Tablets set up at the old address keep working there. To move one, exit floor mode and [set it up again](https://docs.floorlinehq.com/setup/tablets/) at the new address.
- The `floorlinehq.com` address keeps working too. Emails from FloorLine (invites, password resets, the daily summary, reports, and billing notices) link to your own address once it's live, and back to the `floorlinehq.com` one if the domain is ever paused.

### Change or remove it

- **Use a different address** connects another one in its place; the old one stops working.
- **Remove domain**, then **Remove it**, stops using it. Your shop stays at its `floorlinehq.com` address.

If the shop's plan drops below Mid, or the subscription ends, the domain is **paused**: its address says it isn't connected to a shop. It's kept, and works again as soon as the shop is back on a paid Mid or High plan.

**Note:**
If the shop is read-only because a payment is overdue, changes on this page are paused: "The shop is read-only until an overdue payment is made, so changes are paused." The owner can fix the payment on the [Billing page](https://docs.floorlinehq.com/account/billing/).

## Delete your shop

Only the owner can delete the shop, and only the owner sees this section at the bottom of Shop settings. Deleting takes everything in the shop, for good: work orders, items and stock, people, tablets, files, history, and its custom domain. It happens **7 days after you ask**, so there's time to change your mind.

1. Download what you want to keep. The section has a button for each export your plan includes: Items, Work orders, Stock history, Purchase orders, Delivery orders, and Lots and serial numbers.
2. Choose **Delete this shop…**.
3. Type the shop's address (the `yourshop` in `yourshop.floorlinehq.com`) and your password.
4. Choose **Delete in 7 days**.

FloorLine emails you the date. Until then:

- The shop works as usual. Everyone who signs in sees a banner with the date the shop will be deleted.
- Your subscription stops renewing right away. What's already paid isn't refunded. If the paid period ends first, the shop moves to Free for its last days.
- **Keep my shop**, in the banner or in this section, cancels the deletion. Everything stays as it is, and if the subscription was still running, it renews again as before. If it ended in the meantime, choose a plan again on [Billing](https://docs.floorlinehq.com/account/billing/).

When the date comes, the shop is deleted within the hour, its subscription ends, and you get an email saying it's done. Copies leave FloorLine's backups within about 30 days. A deleted shop can't be brought back, but you can always [start a new one](https://floorlinehq.com/signup).

**Note:**
The demo shop can't be deleted. Deleting works even while the shop is read-only because a payment is overdue.

## Related

- [Set up stations](https://docs.floorlinehq.com/setup/stations/)
- [Locations](https://docs.floorlinehq.com/setup/locations/)
- [Planning calendar](https://docs.floorlinehq.com/floor/planning/)
- [Daily summary](https://docs.floorlinehq.com/reports/daily-summary/)
- [Downtime and OEE](https://docs.floorlinehq.com/floor/downtime-oee/)